• Creating Memories, One Gift at a Time
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Refunds & Returns

At Pinion Cove Gifts, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return policy below:

1. Eligibility for Returns

  • Time Frame: You may return most items within 30 days from the date of purchase.
  • Condition: Items must be unused, in their original packaging, and in re-sellable condition. We cannot accept returns for items that have been damaged, altered, or used.
  • Exceptions: Certain items, such as personalized or custom items, are non-returnable. Please check the product details for any specific exceptions.

2. How to Initiate a Return

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@pinioncovegifts.com within 30 days of receiving your order.
  2. Provide Details: Include your order number, the item you wish to return, and the reason for the return.
  3. Return Authorization: Our team will provide you with a return authorization.

3. Return Shipping

  • Return Shipping Costs: Customer is responsible for return shipping fees.
  • Shipping Method: Please use a trackable shipping service when returning your items. We are not responsible for items lost or damaged in transit.

4. Refunds & Exchanges

  • Refund Process: Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
  • Exchanges: We only replace items if they are defective or damaged in the mailing process

5. Damaged or Defective Items

If you receive a damaged or defective item in the mailing process, please contact us immediately with your order number and photos of the damage. We will arrange for a replacement or a full refund.

6. Final Sale Items

Items marked as “Final Sale” or “Clearance” are not eligible for returns or exchanges.

Contact Information For any questions or assistance, please contact our customer support team at:

  • Email: info@pinioncovegifts.com
  • Phone: 775-241-3814
  • Website: https://pinioncovegifts.com

Thank you for shopping with us! We appreciate your business and are here to assist you in any way we can.