Thank you for shopping with us! We are committed to providing you with the best possible service and delivering your order in a timely manner. Please review our shipping policy for important information about our shipping procedures.
Domestic Shipping Only
We currently offer shipping within the United States only. We do not ship internationally at this time.
Processing Time
- Orders are typically processed and shipped within 1-3 business days from the time of purchase, excluding weekends and holidays.
- You will receive an email confirmation once your order has been processed and shipped, including tracking details if available.
Free Shipping
- We offer FREE STANDARD SHIPPING on all orders.
- Free shipping promotions are subject to change and may have specific terms and conditions. Please check at checkout for current promotions.
Address Accuracy
Please ensure that the shipping address you provide is correct and complete. We cannot be responsible for delays or mis-deliveries due to incorrect or incomplete addresses.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email (if applicable). You can use this number to track your package on the carrier’s website.
Delivery Times
Estimated delivery times depend on the shipping method chosen and the destination address. Please note that delivery times are estimates and may be affected by factors such as weather, holidays, or shipping carrier delays.
Shipping Delays
While we strive to process and ship all orders as quickly as possible, shipping delays may occur due to factors outside of our control (e.g., weather, carrier issues, etc.). We appreciate your patience and understanding in these cases.
Missing or Damaged Packages
If your package is lost, damaged, or delayed during shipping, please contact us at info@pinioncovegifts.com as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
Returns & Exchanges
Please visit our Returns & Exchanges Policy for information about returning or exchanging items.
Contact Us
If you have any questions about your order or our shipping policy, please feel free to contact our customer service team at 775-241-3814 or info@pinioncovegifts.com.